Refund policy

ONLINE RETURN POLICY

We gladly accept returns & exchanges on full-priced items within 14 days* of receipt for a credit note or full refund.

If you need assistance with a size change or not sure about a different product, our Customer Care team will happily assist you.

Please note that we do not accept returns or offer refunds for gift card purchases.

All returned items must be unworn, unused, unwashed, in their original condition with swing tags attached, and will be accepted at the discretion of our team.

All footwear must be returned in its original, undamaged condition with no signs of wear, including marks or scratches on the soles. Returns must include the original shoe box, which must also be in its original, condition. The shoe box must be securely packaged within an outer shipping box to protect it during return transit.

CURRENT PROMOTION

End of Season Sale

Items discounted by 50% or more are classified as Final Sale and will be clearly marked on the product page. Please note, Final Sale items cannot be returned, exchanged, or credited unless deemed faulty.

Returning Purchases Made Online: Sale items can be returned for a refund or store credit unless purchased during a promotion of 50% or more, and or if marked as Final Sale.

Returning Purchases Made In-Stores: All in-store sale items are considered Final Sale and are not eligible for return, exchange, or credit unless faulty.

Processing Times During Promotional Periods

Please note that during busy promotional periods, order processing may take an additional 5 business days. We appreciate your patience and understanding as our team works to get your order to you as quickly as possible.

For any questions, please reach out to our Customer Care team.

RETURN POLICY FOR SALE ITEMS

Sale items purchased online can be returned for a refund or store credit unless purchased during a promotion with an additional code applied, or if marked as Final Sale.

Items discounted by 50% or more are considered Final Sale. Please note that Final Sale items cannot be returned, exchanged, or credited unless faulty. For questions about a Final Sale item, contact our team.

All in-store sale purchases are deemed Final Sale and are not eligible for return for a refund or credit unless deemed faulty.

Exchanges may be honoured where stock available. Returning Online Orders In-Store

Online purchases may be returned in-store; however, refunds for these orders cannot be processed by in-store teams. Upon return, store staff will notify our Customer Care team, who will process the refund.

Refunds will be issued to the original payment method within 3–5 business days.

The Online Returns Policy applies.

IN-STORE RETURNS

For in-store purchases, we offer an exchange or credit note within 14 days of purchase for full-priced items. Please note, we do not issue refunds for change of mind.

Please keep your receipt as proof of purchase.

All in-store sale items are considered Final Sale and are not eligible for return, exchange, or credit unless faulty.

HOW TO RETURN

Domestic Returns:

All domestic returns will incur a $15 processing fee, which will be paid by the customer prior to sending your returns. If your return meets our policy, please submit your request via our Returns Portal.

Please note: Our returns portal permits only one submission per order. Multiple or subsequent return requests may result in additional out-of-pocket expenses. For further assistance, please contact our Customer Care team.

Please allow up to 5 business days post delivery for your return to be processed by our customer care team.

International Returns:

We accept international returns at the customer's expense. Please use a reliable, trackable shipping service, as we cannot be held responsible for items lost or damaged in transit.

For assistance, please contact our team.

REFUNDS

Refunds will be issued to your original payment method. Please note, credit card refunds may take up to 10 days to process, depending on your bank.

If you paid via Afterpay or Zip, your refund will be credited to your account.

CREDIT NOTES

Once we receive and process your return, a credit note will be emailed to you with a code for online redemption.

Credit notes are valid for 3 years from the date of issue. In store credit notes cannot be used online and vice versa.

FAULTY ITEMS

We strive to ensure the quality of all items before dispatch. If you receive a faulty or damaged item, please contact our customer team with a description and proof of purchase.

INCORRECT ITEMS

If you received an incorrect item, log your return request via the Returns Portal, including a description of the wrong item received. For additional assistance, please reach out to our customer care team.