Heidi Neckwarmer

Return/Exchange Policy

Snowsport Pty Ltd offers FREE shipping over $1000 on purchases within Australia. International orders are $39.99. If you choose to send your item back to us from abroad, you will pay for the postage.

Carrier Calculated charges are used with purchases made overseas. 

Returns Address

Attn: Online Returns
Snowsport International Pty Ltd

Snowsport, Mowamba place,

Thredbo Village, 2625

NSW, Australia

Do we return Sale Items?

Should you change your mind about a sale item, we will gladly exchange or refund all items, unless we have stated "final/clearance sale". If the item states "final/ clearance sale", all sales are final and no returns will be excepted. If you are concerned you can't get a refund reach out to our team online@snowsport.com.au and we can clarify for ease of mind.

Should you change your mind about a sale item, provided that it is in its original condition, we will exchange or refund your product within 30 days of purchase provided it is unworn and unused.

If you have made an incorrect choice, Snowsport will gladly exchange, refund or credit you for full priced items within 30 days of purchase, if the following conditions are met:

• The item has not been worn or used in any way
• The packaging of the product is intact, and all swing tags are attached.
• You provide a copy of the proof of purchase
• The item is returned within 30 days of purchase
• The item is returned to Snowsport via registered post, courier or simply dropped of at our shop in Thredbo.

Please note:
If these requirements are not satisfied, Snowsport International Pty Ltd reserves the right to not refund or exchange your product.

Warranty terms and conditions

We want our customers to be 100% satisfied with their shopping experience.

If your goods are damaged due to manufacturing, we will refund, exchange, repair or credit you within 30 days of purchase. We cannot warranty goods without proof of purchase, so please keep your receipt.

However, Snowsport International Pty Ltd reserves the right to not offer exchange, return, refund or credit a product where the item fault is the result of mistreatment. Some of the things that we consider not under warranty are:

• Normal wear that occurs from usage over time. Could be fabric fading from long terms sun exposure or tears in fabric that are not located on seams.
• Damage due to improper care or mistreatment like scratches on lenses.
• Loss of items outside of Australia. (We will help to the best of our ability to track items down)

If you have any questions, please contact us on +61 2 64576393, Monday to Friday 9-4. Or email us at: online@snowsport.com.au

Domestic Return Paid Parcels Reply Paid Service.

The details of your Reply Paid Service are as follows: