Shipping policy

AUSTRALIA

Enjoy complimentary standard shipping on Australian orders over $1000. Orders under this amount will incur an $15 shipping fee. Need it sooner? Choose express shipping at checkout for $20.

All orders are shipped via Australia Post eParcel, with the option of Standard or Express delivery selected at checkout. Please allow 1–2 business days for dispatch from our warehouse.

Express Delivery: 1–2 business days to metropolitan areas, and 2–4 business days for regional areas.

Standard Delivery: 3–5 business days for metropolitan and regional areas, and up to 7 business days for remote locations, including Western Australia.

Our warehouse team operates during business hours, Monday to Friday, excluding weekends and NSW public holidays.

CLICK AND COLLECT

Place your Click & Collect order and we’ll have it ready for pickup at available stores same day if before 10AM and the following day if any time after that. 

REST OF WORLD

We offer shipping at a flat rate of $40 AUD. Your order will be sent by local post services.

For express DHL service you can expect a delivery time of 3–5 business days.

Please allow 1–2 business days for your order to be processed and dispatched from our warehouse.

You will receive an email confirmation with your tracking number once your order has shipped.

For further information or an approximate shipping time, please contact our Customer Care Team.

DUTIES AND TAXES

International delivery costs do not include any taxes or duties, which are applied by your local government and customs office on imported goods. The responsibility for any customs duties, foreign taxes, or other fees imposed rests with the customer.

Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Incu in order to receive a refund.

Please contact your local customs office directly for more information on taxes, duties, and regulations.